Faq
Whether you're wondering about orders, shipping, product details, or anything else, you’ll find quick and helpful information right here. If you don't see what you’re looking for, feel free to reach out - we’'re always happy to help.
Categories
Shipping
Do you ship internationally?
Yes, we ship Maven rods all over the world. Shipping costs will apply, and will be added at checkout. If you spend over $600, free shipping is available in most cases.
How long will it take to get my order?
It depends on the rod you select, whether it's already in stock in your color, and whether you've requested any customizations on it. In-stock items are shipped within 24 hours (business days), and if we need to roll your blank and make your rod, it typically takes between 4-6 weeks. Let us know when you order, if you've got a special date in mind that you'd like to have the order by.
What shipping carriers do you use?
We currently use DHL internationally, and Aramex / NZ Post in NZ.
Returns
Can I return my product?
Please see our Repairs & Returns policy, here: Repairs & Returns
General
Where are Maven fishing rods made?
Our manufacturing facility, where we roll all our fishing rod blanks and build our finished rods, is based in Auckland, New Zealand. We started the manufacturing business (CTS) in 1999, and since then we have created a name for ourselves worldwide.
Can I sign up to your newsletter?
Yes, please do! You'll find a link below in the Footer.
Can I get my fishing rod personalized?
Yes, we offer a personalized print service. More details, and to order, here:
