In the unlikely event that an item you receive is faulty, or not up to our high quality standards, you may return the item to us for an exchange or refund.
If a refund is issued it will be credited to the original purchaser’s credit card, minus the original shipping cost.
Maven is not able to refund customs duties and taxes on orders shipped outside New Zealand. You may, however, be able to recover these by contacting your local customs bureau directly.
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