These are our average fulfillment times for orders, and may be affected by statutory holidays, weekends or sales peaks.
Our business hours are Monday to Friday, 8am to 4:30pm NZT, with the exception of New Zealand Public Holidays.
Our orders require a daytime delivery address (we can not deliver to PO Boxes) and phone number, and signature upon delivery. All orders are fully traceable via UPS.
Orders to countries outside New Zealand may be subject to taxes and / or duties, which are the responsibility of the buyer / customer to settle.
If a refund is issued it will be credited to the original purchaser's credit card, minus the original shipping cost.
Maven is not able to refund customs duties and taxes on orders shipped outside New Zealand. You may, however, be able to recover these by contacting your local customs bureau directly.